Basic Registrar Job

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Like a college Registrar, she answers the key question: How much will this cost me?

Reception has a hard time as Registrar...
Privacy and concentration needed for verifying insurance
Privacy needed to discuss care and payment plans.
The one thing the Receptionist does NOT have is privacy.

The doctor can often do it. Accounts manager or clerk can often do it.
Do it quietly and in private. This is the closest thing to a sales pitch we do.

Data Registrar MUST gather

...in general
a private place to meet
Office forms and policies
Acceptable payment guidelines


....with receptionists help
proof of identity
medical history
insurance contact
Verify insurance

....with doctor's help
today's fees
treatment plan
future fees

Forms you MUST address with patient:

HIPAA

release of records TO your office.

Permission to share information with their insurance

Insurance Verified

Payment plan summary and promise to pay.

Agreement to treatment (informed consent)

Type specific documents: WC827, PIPA, referral, pre-authorisation.

The first payment.


Last pass the data off to accounts to enter into the billing system as part of the day's traffic.
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All the best to you and yours.